Last updated: July 14, 2026
At Vyora Creation, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may be eligible to request a return or refund in accordance with the terms outlined in this Return & Refund Policy.
Please read this policy carefully before placing an order. By making a purchase through our website, you acknowledge and agree to the applicable terms of this policy.
1. Return Eligibility
To be eligible for a return, the product must generally be unused, unworn, unwashed and in its original condition and packaging. The product should also include any original tags, accessories or documentation that were supplied with the order.
Products that are damaged, altered, used, washed or returned without their original packaging may not be eligible for a return.
Certain products may be non-returnable due to their nature, hygiene requirements or other applicable restrictions. Any applicable exclusions will be communicated on the product page or at the time of purchase.
2. Return Request
If you wish to return an item, please contact us as soon as possible after receiving your order.
When contacting us, please provide your order number, the product you wish to return and the reason for the return. We may request photographs or other information to assess the condition of the product.
A return should not be shipped back to us until you have received instructions from our customer service team, where applicable.
3. Return Shipping
Unless otherwise stated, return shipping costs may be the responsibility of the customer.
If a product is received damaged, defective or incorrect, please contact us before returning the product so that we can review the issue and provide appropriate instructions.
We are not responsible for products lost or damaged during return shipping when the return is arranged by the customer. We recommend using a trackable shipping service and keeping proof of shipment.
4. Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it. If you receive a damaged, defective or incorrect product, contact us promptly with your order details and supporting photographs where appropriate.
After reviewing the issue, we may offer a replacement, exchange, refund or another appropriate resolution, subject to the circumstances and applicable law.
5. Refunds
Once your returned product has been received and inspected, we will determine whether it meets the applicable return requirements.
If your return is approved, the applicable refund will be processed to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
The time required for the refund to appear in your account may depend on your bank, credit card company or payment provider.
Shipping charges and other non-refundable fees, where applicable, may not be included in the refund.
6. Partial Refunds
In certain circumstances, only a partial refund may be issued. This may apply where a returned product does not meet all applicable return conditions or has been used, damaged or altered after delivery.
Any applicable deduction will be communicated to you where required.
7. Exchanges
If you would like to exchange a product, please contact us with your order details.
Exchanges are subject to product availability and the applicable eligibility requirements. If the requested replacement product is not available, we may offer another appropriate resolution.
8. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene considerations, customization or other applicable restrictions.
Where a product is specifically identified as non-returnable or non-refundable on our website, the purchase may not be eligible for a return except where required by applicable law.
9. Sale and Promotional Items
Products purchased during sales, promotions or special offers may be subject to specific return or refund conditions.
Please review any additional terms displayed during the promotion or at checkout before completing your purchase.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed. Once an order has been processed, packed or shipped, cancellation may no longer be possible.
If an eligible cancellation is approved, any applicable refund will be processed according to our refund procedures.
11. Refund Processing Time
After an approved return has been received and inspected, refunds will be initiated within a reasonable processing period.
The actual time for the refunded amount to appear in your account may vary depending on your payment method and financial institution.
12. Failed or Unclaimed Deliveries
If an order is returned to us because the delivery address was incorrect, the recipient was unavailable, the package was refused or the package was otherwise unclaimed, please contact us to discuss the available options.
Additional shipping or handling charges may apply where a package needs to be reshipped.
13. Changes to This Return & Refund Policy
We may update or modify this Return & Refund Policy from time to time to reflect changes to our products, Services, business practices or legal requirements.
Any changes will be posted on this page and the "Last updated" date will be updated where appropriate.
14. Your Legal Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.
Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.
15. Contact Us
If you have any questions about returns, refunds, exchanges or your order, please contact Vyora Creation.
Email: vyoracreation742@gmail.com
Address:
186 Sugarhill Dr,
Brampton, ON L7A 3X4,
Canada